Frequently Asked Questions
General FAQs
Q. Does Silk Oil of Morocco have a telephone line?
A. Yes, we do! Our customer service team is available to assist you with any inquiries or questions. You can reach us at (07) 3880 3380 between 9:00 AM and 4:30 PM AEST, Monday to Friday.
Q: What should I do if I can’t get through via telephone?
A: If you’re unable to reach us by phone, it may be because our team is out of the office or the lines are busy. Please leave us a voicemail, and we’ll get back to you as soon as possible. Alternatively, you can email us directly at sales@silkoilofmorocco.com.au or connect with us via our Live ChatBox here on our website.
Q: Does Silk Oil of Morocco have a showroom or storefront where I can shop or collect an order?
A: We don't have a physical showroom or store. Instead, our website serves as your one-stop shop, offering detailed product information, images, and descriptions to help you make informed decisions. All orders are conveniently shipped directly to your door!
Q. Where does Silk Oil of Morocco ship from?
A. All our products are lovingly packed and shipped from sunny Brisbane, Australia!
Q. Where does Silk Oil of Morocco ship to?
A. We ship world-wide!
Q: What freight companies do Silk Oil of Morocco use?
A: We use a variety of reliable freight companies to ensure your order reaches you safely, including Australia Post Standard, Australia Post Express, Couriers Please, Aramex, and Toll.
Q. Does Silk Oil of Morocco sell Testers?
A. Testers are available for purchase exclusively through Ambassador and Trade Accounts. To access them, simply log in to your account and visit the Trade/Ambassador Dashboard > Business Store > Trade Testers > Lucky Dip Testers. New testers will be restocked next week! Additionally, we’ll be adding Crystal Lucky Dip Bags in February 2025. Please note, testers are not available for all products, and availability depends on stock levels, so we recommend purchasing them when they’re in stock!
Trade Account FAQ's
Q: Do I get free freight with a Silk Trade Account?
A: Silk Trade Account holders enjoy heavily reduced trade prices, therefore standard freight charges do apply. Thank you for understanding!
Q: Does Silk Oil of Morocco offer any special deals to Trade Accounts?
A: Yes, we do! We offer exclusive deals every month for Trade Accounts.
Last updated 29/05/2025